Shipping policy
This Shipping Policy outlines our procedures, timelines, costs, and terms regarding the shipment of any products purchased .By placing an order with us, you agree to the terms outlined below.
1. Shipment Processing & Dispatch Timelines
We work tirelessly to ensure your orders are prepared and dispatched with the utmost speed. Please note the following processing rules:
Standard Handling Time: All orders are internally verified, securely packed, and handed over to our carrier network within [e.g., 1 to 3] business days from the initial time of purchase.
Operating Hours: Our fulfillment center operates strictly from Monday through Friday, excluding national public holidays and designated seasonal warehouse closures.
Same-Day Cut-Off: Orders placed before 11:00 AM (local time zone) may be processed on the same day, though this is not guaranteed during peak periods. Orders placed after Friday afternoon or over the weekend will commence processing on the subsequent Monday morning.
Peak Seasons: During high-volume commercial events (such as major festival sales or holiday seasons), processing times may scale up to an additional 2-4 business days.
2. Shipping Rates & Delivery Windows
Shipping fees are dynamic, calculated based on the aggregate weight, physical dimensions, and ultimate geographical destination of your order. Accurate shipping adjustments are presented at the final checkout screen before payment authorization.
3. Order Tracking & Transit Visibility
We ensure you stay completely updated regarding your package's transit journey:
Shipment Confirmation: Immediately when your tracking label is generated and the package exits our warehouse facility, an automated Shipment Confirmation Email (and/or SMS) will be delivered to you.
Tracking Validation: This communication contains your official tracking number and a dedicated portal link. Please allow 24 to 48 hours for the courier database to refresh and display active status scans.
If your tracking data fails to register or update after 4 clear business days, please connect directly with our operational support desk for diagnostic tracking analysis.
4. Geographic Restrictions & Address Limits
Serviceable Zones: We actively deliver across all primary states, territories, and regional zip codes within India. However, select remote sectors or deep rural territories may experience marginally extended delivery times.
P.O. Boxes and Military Addresses: Please note that our premium courier services [do / do not] fulfill deliveries directed to P.O. Boxes, APO, FPO, or DPO addresses. We strongly advise providing a physical residential or commercial office street address during checkout.
5. International Customs, Duties, and Import Taxes
(If your store operates strictly domestically, you may remove this section) For international orders migrating beyond our domestic borders, please understand the following cross-border rules:
Customer Liability: [Your Store Name] holds no liability for custom border clearings, clearance processing delays, or regional import restrictions.
Unforeseen Fees: All local tariffs, customs duties, value-added import taxes (VAT), or localized handling collection fees assessed by the destination country's customs agency are the exclusive, sole financial obligation of the importing customer.
6. Address Accuracy & Non-Delivery Adjustments
The processing architecture requires absolute precision to guarantee successful drop-offs:
User Verification: It is the exclusive responsibility of the buyer to ensure the shipping address block is complete, active, and free of typos (including accurate unit/apartment numbers, street names, phone contacts, and postal codes).
Correction Thresholds: If you spot a typographical mistake in your submitted delivery information, you must message our team within [e.g., 12 hours] of order placement. Once our fulfillment network marks the order as "Dispatched," we cannot reroute or recall the physical freight.
Return to Sender Actions: If a package is securely returned to our primary facility by the courier due to an invalid address, customer absence across multiple delivery attempts, or rejection of the box, the customer will be billed for the actual logistical costs incurred to reship the package.
7. Lost, Damaged, or Intercepted Freight
While our packaging systems meet rigorous drop-safety standards, external transit hazards occasionally occur.
A. Damaged Shipments
If your package arrives with severe visible outer box degradation, or if the product inside is physically broken upon opening:
Document the damage instantly by taking high-resolution digital photographs of the outer shipping box, the shipping label, and the broken items.
Retain all physical packaging components, boxes, and damaged goods until our team resolves the open investigation file.
B. Missing Packages & Stolen Cargo
If your tracking portal definitively marks your order as "Delivered," yet the package is physically absent from your doorstep, porch, or mail hub:
Thoroughly inspect all alternative drop points, check with building property managers, neighbors, or household members who may have safely received the cargo on your behalf.
Connect directly with the local branch of the designated carrier to check for temporary internal holds.
If the package remains unlocated after 3 business days from the official delivery timestamp, contact us. We will assist in launching a formal carrier trace, though we cannot issue automatic refunds for items verified as successfully dropped off by courier GPS coordinates.
8. Order Cancellations & Modifications
Because our software pushes finalized orders straight to our picking lines to optimize dispatch speeds, changes are highly time-restricted. Orders cannot be modified, items cannot be swapped, and shipping speeds cannot be upgraded once processing keys are assigned. If you wish to cancel an accidental order, contact us instantly. If the shipping manifest has already been generated or the order is packed, the standard cancellation window closes, and you must follow our structured Returns & Refund Policy upon package receipt.