Refund policy

Return, Refund and Exchange Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our straightforward return, refund, and exchange process.

1. Return and Exchange Windows

Standard Window: We offer a [e.g., 7, 14, or 30]-day return and exchange window. You have [e.g., 7] days from the date your package was marked as "Delivered" by the courier service to request a return or an exchange.

Expiration: Requests made after the designated window has passed will unfortunately not be eligible for a refund, store credit, or exchange.

2. Eligibility Requirements for Returns & Exchanges

To qualify for a successful return, refund, or exchange, your item must meet the following strict criteria:

The item must be completely unused, unwashed, unaltered, and in the exact same condition that you received it.

The item must be in its original product packaging (boxes, plastic bags, dust bags, etc.).

All original tags, labels, protective seals, stickers, and accessories must remain securely attached to the product.

You must provide a valid proof of purchase (order number, invoice, or digital receipt).

Non-Returnable Items (Final Sale): The following types of items cannot be returned or exchanged:

Items marked as "Final Sale" or clearance items.

Perishable goods, customized/personalized products, or intimate items (like undergarments or swimwear for hygiene reasons).

Gift cards.

3. The Return and Exchange Process

To initiate a return or exchange, please follow these steps:

Submit a Request: Contact our support team at [Your Email Address] with your order number, clear photographs of the product, and a brief description of the reason for your return or exchange.

Review & Approval: Our quality assurance team will review your request within [e.g., 2 business days]. If approved, we will send you instructions on how and where to ship your package.

Return Shipping Options: (Select the option that matches your store setup and delete the others)

Option A (Free Reverse Pickup): We will arrange a reverse pickup from your original delivery address at no extra cost to you.

Option B (Paid Reverse Pickup): We can arrange a reverse pickup, but a standard handling/shipping fee of [e.g., $5.00 / ₹100] will be deducted from your final refund amount.

Option C (Self-Ship): Customers are responsible for shipping the items back to our warehouse facility. We highly recommend using a trackable shipping service.

4. Refund Processing Timelines

Inspection: Once your returned package is received at our fulfillment facility, it will undergo a thorough quality inspection to ensure it meets our eligibility requirements. This process takes [e.g., 3 to 5] business days.

Approval Notification: We will send you an email notifying you that we have received your item and whether your refund has been approved or rejected based on its condition.

Payout Methods: If approved, your refund will be processed back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI).Processing Time: Please allow [e.g., 5 to 7] business days for the refund amount to reflect in your bank account or card statement, depending on your financial institution's processing cycles.

Note: Original shipping charges paid at checkout are non-refundable.

5. Product Exchanges

If you received an item that does not fit perfectly, or if you prefer a different color/variant:

You can request an exchange instead of a refund.

Exchanges are entirely dependent on live warehouse inventory availability. If the requested size or variant is out of stock, we will issue a full refund or store credit instead.

The replacement item will be dispatched to you only after the original product arrives back at our warehouse and passes the quality inspection.

6. Damaged, Defective, or Incorrect Items

We take quality control very seriously. If you receive an item that is damaged during transit, defective, or completely different from what you ordered:

Please email us immediately at [Your Email Address] within 48 hours of delivery.

Include your order number and clear digital photos/videos of the defect or damage.

We will rapidly arrange a free replacement or a full refund, covering all associated shipping expenses.

7. Late or Missing Refunds (If Applicable)

If you haven't received an approved refund within the designated timeline:

First, double-check your bank account statement again.

Contact your credit card company or banking institution; it often takes some internal processing time before a refund is officially posted to your account.

If you’ve completed all of these steps and still have not received your refund, please reach out to us.